OUR PLEDGE TO OUR CLIENTS

At New Horizons we believe in the Recovery Model of mental health and alcohol or other drug care. Recovery is a journey filled with hope, personal strengths, community involvement, meaningful and satisfying personal relationships, and personal growth, even as you cope with either an acute mental health or substance abuse disorder that may dissipate over time, or a chronic and severe mental illness or substance addiction that you will manage for the rest of your life.

The New Horizons Youth and Family Center Mission is to improve the health and well-being of individuals, families and our community, through the provision of accessible, evidence-based, comprehensive mental health care, and the creation of effective community partnerships.
We try to make Recovery real for you and we try to advance our agency mission by providing the best mental health or alcohol/drug care to you that we possibly can, using the latest research evidence to guide the clinical work that we do.

We think it is important for you and for us to always focus on the outcomes of our work together. Are you feeling better? Are you attaining any of your goals? Was this session helpful? Is the medication helping you feel better and do some things you have wanted to do? Is your outlook brighter?

We expect our relationship with you to be a partnership, and we will always convey to you our hopefulness and confidence in your ability to experience Recovery.
We will always strive to provide the best customer service in every contact we have with you, whether at the front window or in the billing office or in the clinician’s office.
All New Horizons staff agree to abide by the New Horizons Code of Ethical Practice and Professional Conduct. This document is available to you upon request.
Your individualized service plan (ISP) that you and your clinician(s) develop together will guide your treatment. The ISP is about making choices, setting specific objectives, building upon your strengths and staying safe and healthy. Your ISP will be revised or reshaped whenever different objectives or clinical services are added.